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Return Process

Follow these steps to return GoKnee device

Step 1. Place the device and instruction sheet back into the original box. 
Step 2. Print off the pre-paid return label that was emailed to you and attach it to the box.
Step 3. Drop off at the nearest post office.
As soon as the device is received on our end, we will credit your account the full amount minus a $50
re-stocking feeRe-stocking fee is required due to our extensive disinfection procedures, replacement of parts and quality control process to ensure optimal functionality for re-sale. .
It may take a few weeks for the credit to show back on your credit card. Please let us know if we can be of further assistance.

Free Knee Rehab Checklist

Download our free Knee Rehab Checklist and reach your knee recovery goals faster.